Privacy Policy
Effective Date: July 13, 2026
Last Updated: July 13, 2026
1. Introduction
Welcome to Nile Nexus ERP, a cloud-based Enterprise Resource Planning (ERP) platform operated by Nile Nexus Group Limited. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you use our website, applications, APIs, and related services.
It is intended to support compliance with applicable privacy laws, including the General Data Protection Regulation (GDPR), the Kenya Data Protection Act, the California Consumer Privacy Act (where applicable), and the data privacy requirements of Google Play and the Apple App Store.
2. Scope
This policy applies to all users of the website, web application, mobile applications, customer portals, APIs, demonstrations, trial accounts, subscriptions, and support services.
3. Information We Collect
We may collect personal information, account information, business records, device information, usage analytics, cookies, log files, and technical diagnostics necessary to provide and secure the Services.
4. How We Use Information
We use information to operate the platform, authenticate users, process subscriptions, improve services, provide customer support, maintain security, prevent fraud, perform analytics, comply with legal obligations, and communicate important service updates.
5. Legal Basis
Where applicable, processing is based on consent, contractual necessity, legal obligations, legitimate interests, or other lawful bases recognized by applicable law.
6. Sharing of Information
We do not sell personal information. Information may be shared with trusted service providers, cloud hosting providers, payment processors, legal authorities when required by law, or during a business transfer, subject to appropriate safeguards.
7. Data Security
We implement administrative, technical, and organizational safeguards including encryption in transit, secure authentication, access controls, audit logging, backups, and monitoring. No system can guarantee absolute security.
8. Data Retention
Information is retained only as long as necessary for business, contractual, legal, tax, audit, regulatory, dispute resolution, or security purposes, after which it is securely deleted or anonymized where appropriate.
9. User Rights
Depending on applicable law, users may request access, correction, deletion, restriction, portability, objection to processing, or withdrawal of consent. Requests may be submitted through the support team.
10. International Transfers
Where information is transferred across borders, appropriate contractual, technical, and organizational safeguards will be implemented.
11. Children's Privacy
The Services are not intended for children under 13 (or the applicable minimum age under local law), and we do not knowingly collect their personal information.
12. Cookies
Cookies and similar technologies are used for authentication, security, performance, analytics, and user preferences. Users may manage cookie settings through their browser.
13. Third-Party Services
The platform may integrate with third-party services such as payment providers, email providers, cloud infrastructure, identity providers, or business integrations. Their separate privacy policies may also apply.
14. Google Play & Apple App Store Compliance
The application collects and processes only the information reasonably necessary to provide requested functionality. Users may request account deletion and data management through the platform or customer support. Data collection and processing will be accurately disclosed in the Google Play Data Safety section and Apple App Privacy disclosures.
15. Changes to this Policy
We may update this Privacy Policy periodically. Material updates will be reflected by revising the Last Updated date and, where appropriate, notifying users.
16. Contact
Questions or privacy requests may be directed to the Nile Nexus ERP support team using the official contact information published on the website.