Refund & Cancellation Policy
Effective Date: July 13, 2026
Last Updated: July 13, 2026
1. Purpose
This Refund & Cancellation Policy explains subscription cancellation, billing, and refund practices for Nile Nexus ERP.
2. Subscription Services
Subscriptions renew according to the applicable customer agreement unless cancelled.
3. Cancellation
Customers may request cancellation through their account or by contacting support, subject to the applicable agreement.
4. Refund Eligibility
Refund requests are evaluated according to applicable law, contractual terms, implementation status, and service usage.
5. Non-Refundable Services
Completed implementation work, custom development, consulting, training, and third-party fees are generally non-refundable unless required by law.
6. Billing Errors
Verified billing errors will be corrected promptly and eligible refunds or credits will be processed.
7. Processing Time
Approved refunds are typically processed within a reasonable period using the original payment method where possible.
8. Service Suspension
Accounts with unpaid invoices may be suspended according to the Terms & Conditions.
9. Policy Changes
This policy may be updated periodically.
10. Contact
Questions regarding billing, cancellation, or refunds should be directed to the Nile Nexus ERP support team.